Frequently Asked Questions

Below are Frequently Asked Questions about the security alarm protection systems and surveillance monitoring services that we provide:

Certified Security Systems installs Honeywell alarm security equipment in your home. Honeywell is the most recognized and trusted name in safety and security systems. Florida residents continue to rely on Honeywell for their home protection.

The First Alert system is quite a user-friendly alarm security system. Senior adults and youth who have never used a security protection system before have had no problems using the First Alert alarm security system.

Continuous power supply cannot be taken for granted. With every security alarm system we install, we also include a backup power supply that will keep your alarm system running during those temporary blackouts. Your home will stay protected even though Florida is especially vulnerable to situations mentioned above.

Yes! By having your home wired during its construction phase, you will save money on additional wiring charges and be assured that every wire will be concealed within the walls of your home.

Yes, we highly recommend our central surveillance monitoring services for fire safety alarm systems throughout your home.

You will have your new certified security alarm system installed within a few days. However, in situations of emergency, we install our security alarm systems on the same day that we were notified of the emergency.

In most homes and businesses, our alarm service technicians do the wiring in the attic space and inside the walls so there is no exposed wire that reveals your alarm security system.

Yes! In fact, we have business customers in almost every shopping center and mall in town. We provide security systems in all categories. Be it basic security alarm systems, security surveillance cameras, fire alarm systems and access control systems for businesses. We are authorized dealers for Honeywell’s First Alert line of top security alarm systems and products.

No! We use only our own trained alarm service technicians to install alarm systems. They can be recognized by our trademark uniforms and Service vehicles.

Certified Security Systems takes customer feedback seriously. Yes, we give you, in writing, a 90-day money back guarantee. In case you are unhappy with your newly installed security alarm system, you may contact us and we’ll follow-up.

Feel free to call our office any time 24 hours a day 7 days a week. We make sure your calls are attended immediately, all the time. Just call us; we are always ready to clear your doubts.

It is not unusual to accidentally sound your alarm, resulting in a false alarm. However, Certified Security Systems always verifies the integrity of the sounded alarm before dispatching the concerned authorities.

• When your alarm system sounds - a signal is instantly transmitted to the central station. central station monitoring team will then know which area of your premises has been violated.

• Central station verifies the alarm – Central Station calls your residence to verify if the alarm was accidentally tripped. We have your password on file so that you can identify yourself in the event of a false alarm.

• Central station dispatches the concerned authorities - If there is no answer at the premises or the person who answers the phone does not know the password our central station monitoring team will then dispatch the concerned authorities. (Police, Fire Service, or Medical).

• Central station will call the emergency responders - After the authorities have been dispatched, we then contact people listed on your "emergency call list" and inform them of the alarm.

In most cases, yes! We can use the existing security alarm system which is installed in your premises, provided the alarm system is compatible.

Yes, in almost all cases we can warranty your existing alarm security system.

Certified Security Systems has been providing installation and servicing of security alarm protection systems, fire safety alarm systems and surveillance monitoring equipment apart from being authorized dealers in monitored and electronic home, business and commercial security alarm protection systems, since 1998.

Our management staff has over 150 combined years experience in the security alarm industry. We are based out of Jacksonville, Florida and provide home alarm safety systems and security protection services throughout surrounding areas.

There are several differences between wireless and wired security alarm protection systems. The base difference is that: wireless security alarm protection systems are free from all forms of wiring.

No! Our Life Safety consultants are trained to survey the premises for safety and security protection, not to pressure you into buying our security alarm systems.

You might be asked a few questions about your family schedule and then will receive a demonstration of how the security alarm protection system actually works. Our security consultants will then present you with several options on how you could protect your family and property better. There is no high pressure at all.

All our alarm service technicians, sales staff and customer support representatives are trained to serve you better. We are fortunate and proud to have a talented and trustworthy workforce such as we have now. We are bonded, maintain a drug free work place, and perform regular background checks, so you can expect quality individuals to work with.

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